Keokuk Water Updates in the Office




Keokuk Waterworks Goes Green


Keokuk Municipal Waterworks is rolling out new billing software to increase functionality and introduce electronic statements. “Going green and simplifying our billing process is all a part of upgrading our billing software.  With the new system, we are able to offer expanded options for example e-statements, standard due dates and direct pay plan incentives.” Said Shari Dunagan, KMW Office Manager. 


Starting in the fall, the water bill can be sent electronically.  To sign up for e-statements, send an email to info@keowater.org with you name, address, account number and email.   For the e-statements, an email notification will be sent and the full bill is available for viewing through the PSN Payment application.


With participation in the direct deposit plan or auto pay, the Waterworks will apply your water and sewer deposit to your next bill.  The direct pay plan is automatically withdrawn from your account each month on the due date.  

To sign up, bring in a voided check and complete an application form.  If you are already signed up, the deposit will be applied to your account. Deposit amounts may vary based on the deposit on file.  The Waterworks accepts multiple forms of payment including credit card, e-check, cash or check. 

A statement is required to make cash or check payment at the Waterworks office.


The Waterworks is standardizing the billing due dates.  The new scheduled water bills will be mailed on the 16th of the month with a due date of the 5th of the following month. Delinquent charges if not paid on time are a 5% charge on the 6th of the month and a late fee of $25 if not paid by the 15th.  

A late notice will be sent if payment is not received after the 5th of the month.  This is a transition from two late notices to one notification. “The new software provided an opportunity to review our billing practices and we decided to simplify the process, “said General Manager Andrea Rogers. “We are excited for the ease of use for our account holders to view and pay their bills.  The Waterworks strives to make customer service and the bill payment as easy as possible.”


View the informational flyer here:


Go Green Flyer.pdf












Friends of Keokuk Municipal Waterworks



 

        Stella





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Notifications


Next Board Meeting, 

Wednesday, December 20, 2017

 at 1:00 PM 

  Keokuk Waterworks Office, 20 N 4th Street.



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Photo Credits: Doug Ewing 

Managed By: Keokuk Municipal

 Waterworks

20 N. 4th St. P.O. Box 10

Keokuk, IA  

52632

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